FAQ

WHERE CAN I ORDER ONE OF YOUR CASES?

At this time, our cases are only available on our website and at our Etsy store. For up to date information on new designs, please follow us on Twitter, Instagram and/or Facebook.

 

DO YOU MAKE CASES FOR ONLY IPHONES?

Even though all of the cases available on our site are for iPhones, we can custom design other cases as well. Please contact us if you have another model of phone that you would like designed. We can also use jewelry from your personal collection if you would like it added to a case. Please note, there is a nonrefundable deposit for custom projects. 

 

WILL THE CRYSTALS STAY ON?

YES! However, you want to treat your case like it is jewelry! Be careful not to drop it or let it scrape up against anything. If you happen to lose a crystal, you can do a repair with the extra crystals that are provided with each order. If there are major repairs needed, please do not hesitate to contact us. 

 

I LOVE THE DESIGNS IN YOUR GALLERY, BUT CAN I ORDER SOMETHING DIFFERENT?

We love working with our customers to come up with new designs and personalized products. Since each piece is made by hand, we can do a lot together to come up with a something that is absolutely perfect for you. The gallery is just a starting point for your creativity.

Love a design but want something a bit different to suit you? Or maybe there's something you just haven't seen yet that you'd like us to crystallize for you? Our design team is more than happy to give you the individual attention that you deserve. We will work with you to source similar pieces and create a masterpiece that you will absolutely love!

 

HOW DO I CARE FOR MY SWAROVSKI PHONE CASE? 

Every case is made with high quality genuine Swarovski crystals and glued firmly. However, please treat your case like a piece of jewelry. Avoid dropping or knocking your Swarovski case against other objects. When not in use, store your case in the box provided.

To clean your phone case, stay away from commercial jewelry cleaners, alcohol based cleaners and boiling water.  Spray a little Windex on a soft lint free towel. Do not over soak or spray directly onto case. You may use cotton swabs to clean the crevices and hard to reach spots. You may also use a soft toothbrush to gently clean your case.

After you are done cleaning, ensure that your case is completely dry before using or storing. Moisture is jewelry's biggest enemy. We suggest drying for at least 30 minutes UPSIDE DOWN so that any moisture will flow away from the jewelry and not into the settings.

To maintain the lasting beauty of your Swarovski crystals, finish by lightly buffing with a gemstone or jewelry polishing cloth. Avoid a polishing cloth that is designated for only silver or only gold, as it  can leave a residue on your crystals.